Return & Refund Policy for Bags
1. Eligibility for Returns
- Bags can be returned within 3 days from the date of purchase.
- Items must be unused, in new condition, with original tags attached, and in the original packaging.
- Proof of purchase (receipt or order confirmation) is required for a return.
2. Non-Returnable Items
- Custom or personalized bags may not be eligible for return.
- Sale or clearance items are often non-refundable or returnable.
- Bags showing signs of wear, damage or alteration cannot be returned.
3. How to Return
- In-store: Bring the bag along with the original receipt and tags to the store for a return.
- Online: Follow the instructions on the website to initiate a return. You may need to ship the item back, and return shipping fees may apply (unless the return is due to an error on the seller’s part).
4. Refund Process
- Refunds are typically processed to the original payment method within 10 business days after the returned bag is received and inspected.
- If the refund is issued as store credit, it will be applied to your account.
5. Exchange Policy
- Some stores may allow exchanges for another bag or item of equal value if you prefer an alternative, rather than a refund.
6. Defective or Damaged Bags
- If the bag is defective, damaged or incorrectly shipped, customers may be eligible for a full refund or exchange. Often, the return shipping for such items will be covered by the company.
